Please click here for more information on the JMG Cruise 2020 Reassurance & Transfer Policy x

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Reassurance & Transfer Policy

MV Magellan in docked Flam

Suspension of Cruises until 30th June 2020

Due to the continued escalation of the global pandemic outbreak of the Covid-19 coronavirus, Government advisories still in force and the lockdown of many countries and ports around the world, Cruise & Maritime Voyages has taken the decision to suspend all its worldwide cruises to 30th June 2020.

There were no reported cases of COVID-19 coronavirus on any of our small to medium-sized ships. The top and overriding priority has been the health and safety of passengers and crew and they have been safely repatriated onboard their vessels now returned to their home ports in the UK & Germany.

Exceptional Value Transfer Offer

For those affected by this suspension, we know that you will have been looking forward to your cruising holiday and will want to cruise with us at a later date. That’s why we are offering a very attractive 125% Future Cruise Credit Voucher on the amount paid for the cruise fare.

Please click for details of the Cruise Credit Voucher (see terms and conditions below) valid until 31st March 2021 2021 and redeemable against the best deal of the day including our great value Buy One Get One Free Offer currently applicable on all 2021 sailings or 2022 when the program is released later this year. Please click to view our 2021 cruise brochure to see what amazing destinations are available.

We very much hope that you agree to use the 125% Future Cruise Credit Voucher and transfer your booking at a later date.

Please contact your travel agent/operator to arrange the transfer who will be pleased to help you.

If you booked directly with us, please email us at jmgtravel@eircom.net or call us on 074-9135201 (Mon-Fri 9-5).

Please don’t worry though if you need more time to decide. Remember, the future cruise credit voucher offer is valid until 31st March 2021.

If a transfer offer doesn’t work and you would prefer a refund, please contact your travel agent or, if you booked directly with us, email jmgtravel@eircom.net. We will process your request and endeavour to refund you within 90-120 days.

Please note that our administrative and call centre staff are all working from home currently and therefore getting in touch may be more difficult than usual, so your forbearance would be much appreciated. Otherwise, for your convenience, simply send us an email.

A message from Christian Verhounig, CEO, Cruise & Maritime Voyages

Reassurance & Transfer Policy

We also appreciate that our customers may be concerned about their upcoming cruises with us departing beyond 30th June. For these passengers we want to offer more flexibility and to reassure them that they will not be bound by our current booking conditions.

You can cancel your cruise up to 7 days prior to departure and receive a 125% future cruise credit voucher, provided you have paid in full. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st March 2021.

This flexible cancellation/transfer policy also applies to new bookings based on 100% future cruise credit voucher on moneys paid.

If you do not want to pay your full balance, you may cancel at 90 days prior to departure and receive a future cruise credit voucher equal to the value of the deposit or whatever amount you have paid. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st March 2021.  

For your added convenience and peace of mind, we are extending this Reassurance & Transfer Policy for sailings up to 31st August 2020. This supersedes our current booking terms and is valid until further notice. Details are outlined below, and we hope this will give you the confidence to change your holiday to a later date, either now or whenever you are ready to.

You can check availability of future cruises here on this website or by contacting your travel agent.

Cruise Voucher Terms and conditions
Cruise must be paid in full by the required date.
Once re-booked, 100% cancellation fee will apply to the new booking.
New cruise must be the equivalent value of the original booking or higher.
If new booking is of a higher value (after the credit is applied), the supplementary cost to apply.
One name change permitted – up to 14nts prior to sail date.

 

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Christmas & New Year Opening Hours

Thu 24 Dec (Christmas Eve): 09:00 - 13:00 Tue 29 Dec: 09:00 - 18:00
Fri 25 Dec (Christmas Day): Closed Wed 30 Dec: 09:00 - 18:00
Sat 26 Dec (Boxing Day): Closed Thu 31 Dec (New Year's Eve): 09:00 - 13:00
Sun 27 Dec: Closed Fri 01 Jan (New Year's Day): Closed
Mon 28 Dec: Closed